Check in on the latest happenings at PayTrace.
PayTrace founder and CEO Scott Judkins, like all PayTracers, lives out our core value of community focus on a regular basis. One recent service opportunity helped students in a Vancouver, Wash. elementary school gain some valuable career skills. Thank you, Scott and Eric, for giving time to our community!
By Scott J.
A few weeks ago, our National Sales Manager, Eric Jenks, joined me to volunteer with Sacajawea Elementary School, in Vancouver, Wash. Their fifth-grade class attends Junior Achievement BizTown every year, which combines in-class learning with a day-long visit to a simulated town.
In the weeks leading up to the event, the students create and submit resumes and applications. They participate in interviews and receive a job at one of the 16 "businesses" at BizTown which is complete with a town square. I think of it as Disneyland for the Chamber of Commerce.
Eric was a Volunteer Facilitator at Key Bank, and I was a Volunteer Facilitator at NW Sports. Each business has a CEO, CFO, and one or more employees. They interact with other businesses to complete objectives. The NW Sports team accepted a shipment of inventory from UPS, applied for a loan from Key Bank, priced and sold inventory, deposited sales receipts, paid invoices to other businesses, and almost paid off their loan. Each student receives two paychecks which they use to buy items from various businesses on their breaks.
Volunteers, like Eric and me, offered guidance and took time to help students reflect and process the experience. It was incredibly rewarding to help the students learn and grow. Many of the students received their very first paycheck at the event!
My lunch buddy was on the NW Sports team. It was a blast to see him price inventory, sell to other students, and record receipts. He used his paychecks to buy a bouncy ball and adopt a dog from Oregon Humane Society which he named Scooby-Doo.
Eric was kind enough to visit me at NW Sports, where we took this picture. Thank you, Eric, for making a difference in our community!
PayTrace solutions provide one of the industry's most advanced EMV fraud protection tools. Consumer security is serious business. We're continuing to reduce consumer fraud and data breaches by implementing the most recent PCI compliance guidelines.
PCI compliance guidelines have recently changed, requiring EMV devices to reboot every 24 hours.
To meet these new PCI requirements, PayTrace will automate the process for our EMV merchants, making it easy and transparent for merchants.
Beginning July 2, PayTrace will be implementing this new PCI requirement. Merchants with EMV devices will need to navigate to the EMV page to initiate the update. The one-time update to implement this change may take up to 15 minutes.
Following the update, each morning at 3:30am, the EMV device will automatically reboot if it is powered on. If an EMV device is powered off at that time, merchants may notice the device does an immediate reboot when first powered on the next day.
'B2B 101 - Why Sell B2B?' is the first course in a new series titled 'B2B', and is an introduction to Business-to-Business (B2B) merchant processing and how it fits into the payment landscape. Takeaways on this course include:
- Real market data on volume and retention for B2B merchants
- Actual savings for B2B merchants using PayTrace
- Resources to help you win big!
Time Frame: 30 minutes
Who should attend: New sales partners, partners looking to shift from retail to B2B, partners needing a refresher on interchange
'B2B 101 - Why Sell B2B?' is the first course in a new series titled 'B2B', and is an introduction to Business-to-Business (B2B) merchant processing and how it fits into the payment landscape. Takeaways on this course include:
- Real market data on volume and retention for B2B merchants
- Actual savings for B2B merchants using PayTrace
- Resources to help you win big!
Time Frame: 30 minutes
Who should attend: New sales partners, partners looking to shift from retail to B2B, partners needing a refresher on interchange
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
'B2B 101 - Why Sell B2B?' is the first course in a new series titled 'B2B', and is an introduction to Business-to-Business (B2B) merchant processing and how it fits into the payment landscape. Takeaways on this course include:
- Real market data on volume and retention for B2B merchants
- Actual savings for B2B merchants using PayTrace
- Resources to help you win big!
Time Frame: 30 minutes
Who should attend: New sales partners, partners looking to shift from retail to B2B, partners needing a refresher on interchange
'B2B 101 - Why Sell B2B?' is the first course in a new series titled 'B2B', and is an introduction to Business-to-Business (B2B) merchant processing and how it fits into the payment landscape. Takeaways on this course include:
- Real market data on volume and retention for B2B merchants
- Actual savings for B2B merchants using PayTrace
- Resources to help you win big!
Time Frame: 30 minutes
Who should attend: New sales partners, partners looking to shift from retail to B2B, partners needing a refresher on interchange
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Bill & Pay with PayTrace
A complete online invoice and payment system
Discover a complete invoicing and payment solution that can be used with PayTrace.
Join this webinar to learn:
-Integrations with Quickbooks® Online, XERO and ERP systems.
-How merchants can email invoices with a link to pay and have a branded customer portal with account history.
-Robust features and options including recurring payments (ACH or Credit Card), payment plans, reminder emails and convenience fees.
-Benefits of being a Bill & Pay reseller - no cost or obligation.
Who should attend:
Our Partners who have merchants or prospects:
-Who send invoices or need recurring payments with QuickBooks®, XERO or ERP systems.
-Who want to integrate their payment collection process with PayTrace.
-This spotlight will last approximately 60 minutes.
Richard W. is a Senior Software Engineer at PayTrace. He recently created his own customized bookmarking solution to make his job more effective. PayTrace encourages continual professional innovation. Thank you, Richard, for having the creative mindset to build a solution.
by Richard W.
Computer programmers work with a lot of source code - projects ranging from hundreds to tens of thousands of files with hundreds or thousands of lines each. Being a successful, professional programmer means maintenance work that involves wading through all this code to locate a few specific lines relevant to the problem at hand. And, thanks to PayTrace's willingness to invest my time in its own success, the world now has a tool custom-made to simplify that work.
I've used a lot of different tools for working with source code from vi to Visual Studio and Eclipse. I've found I prefer a "smart editor" - a text editor edging toward an integrated development environment (IDE) but foregoing any "smarts" that take a long time to load. I'm also a fan of open source editors that run on Windows, MacOS, and Linux. For now, my go-to editor is Atom. But neither Atom nor any of the full-fledged IDEs I've used offered what I'd been wanting: a robust, professional-grade bookmarking system for codebases.
One bright point of being a programmer using an extensible text editor is having the exact skills needed to create new tools custom-suited to my needs when off-the-shelf solutions aren't cutting it. I started out with envy for Google Chrome's bookmark system (not significantly different from the other browsers): I could visit pages, or even specific anchors on pages, and save them permanently for later reference and arrange the bookmarks in a hierarchy. I could use the editor's built-in bookmark system, but those usually don't support hierarchical ordering, user-specified ordering, or export/import. Or, through the course of my code excursions, I could note down the file and line number, but that approach has a user- surly interface: use copy/paste to open the file, then explicitly "go to" the typed-in or copy/pasted line number. Either way, the reference was only good until lines were added or removed earlier in the file, so the system was extremely fragile to changes or work on separate branches of the repository.
What I wanted was an interactive "treasure map" with point-and-click to visit the bookmarked locations and drag-and-drop, hierarchical arrangement of the bookmarks. And notes - I definitely wanted to associate notes with the bookmarks.
With a basic plan in hand, I dusted off my Atom package-building skills (which look remarkably like Web development skills...hmmm) and built "casefile" - a bookmarking system for serious programming professionals. It serves the same purpose as a detective's case file: bringing together all the relevant bits in a way that is easy to review and share. I made the casefile entries robust against changes (for projects managed in Git, anyway) through use of diffs against the commit referenced by each bookmark. And the whole casefile can be opened in a text format inside the editor for persistence in a ticketing system or for sharing with colleagues. It's not pretty yet, but it functions well enough that I use it at least once a week.
I'm proud that PayTrace supported this work because it makes me (and maybe my colleagues, too) a more effective programmer. And while the specific implementation is Atom-dependent, the overall architecture is not tied to Atom and it should be possible, if someone steps up and undertakes the effort, to integrate this functionality (down to the text representation) into other text/code editors or IDEs.
Perhaps, if circumstances align, I will be that someone; perhaps you will be, and make this a little better world in which to program.
Grow your portfolio with professional offices. Learn a few successful techniques for getting your foot in the door. Professional offices are often fast-paced environments that need solutions to optimize their efficiency. This is where PayTrace can increase payment performance. During this course you will learn:
- the features professional offices have come to love and expect
- how to position your presentation to be more success selling to professional offices
- examples of successful professional office verticals using PayTrace
- resources that are available for you and your merchants
- how PayTrace makes your merchants happy
Grow your portfolio with professional offices. Learn a few successful techniques for getting your foot in the door. Professional offices are often fast-paced environments that need solutions to optimize their efficiency. This is where PayTrace can increase payment performance. During this course you will learn:
- the features professional offices have come to love and expect
- how to position your presentation to be more success selling to professional offices
- examples of successful professional office verticals using PayTrace
- resources that are available for you and your merchants
- how PayTrace makes your merchants happy
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
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We listened and improved our View Transactions functionality based on your feedback.
Our View Transaction feature allows your team members with secure access to view and reconcile up to two years of transactions. Users can also view, print transactions, download reports, reprocess transactions, even add customers to their encrypted database.
So what did we change?
Faster searches - you will be able to search 10,000 records in less time than it takes to sneeze
Easier searches - we changed a busy screen with multiple fields, to a single search bar with helpful instructions and meaningful filtering to find specific transactions
Relevant reports - we display the information based on your requests
Thank you to sales partners and customers who shared their voices to help improve the new View Transactions functionality. We are always listening for ways to improve your payment experience.
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PayTracer, Laura W. and her husband live our value of community focus. As active members of the Volunteer Search and Rescue Team (VSAR) for Kootenai County they learn and train on survival teams so that, "other's may live." PayTrace recognizes PayTracers who are passionate about serving our community. Thank you, Laura W. for your dedication and service to saving lives.
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The last 3-day training included making shelters and a fire using only a metal match and Vaseline-soaked cotton balls.
Laura shares her awesome experience:
VSAR's purpose is to go out into the wilderness and urban settings to search for lost people. People range from the very young toddler to the elderly, sometimes with disabilities involved. Callouts for these searches occur in ANY weather and at ANY time of day/night. We do this as a community service "So that other's may live" (our motto). Since you can't just send people out into the woods to look for other lost people and risk the searchers becoming lost, a lot of training in basic skills as well as advanced skills and specialties is done all year long.
Basic VSAR training included a 3 month "academy" training for my husband and I when we first started and yearly "academy" refreshers that usually take 2-3 days. This year we also actually spent the night in the woods with the shelters we created. Additional trainings are scheduled monthly, on top of any searches we join. We learn how not only to search effectively for clues and the person, but how to communicate appropriately in a high-risk, public environment; how to do first aid and CPR in a wilderness setting; how to survive and help those we find survive in all weather situations; how to approach people with different types of disabilities; and how to deal with the unfortunate searches that end in loss.
If you want to expand your skills and qualifications, you can do even more training for ATV/UTV searching, snowmobile searching, man tracking, K-9 (this involves you training your dog as well), communications, family liaison, search management, and other fun skills. Needless to say, we all put a lot of volunteer hours into this community service on top of our regular jobs and lives.
By Balki Kodarapu
Servant Leader. Builder of autonomous engineering teams. WFH dad. Remote-first champion. Loves to scale Agile. And is a Software Development Manager at PayTrace.
For many years, I was utterly unfair, unreasonable and blind to remote members on my teams. Too many companies label themselves "remote-friendly" in their recruiting literature and hire unsuspecting workers who end up suffering in isolation and guilt.
I was no different in my previous two companies where the teams "did their best" to accommodate the needs of remote employees. Remote-friendly in our dictionary meant adding an audio or video conference link to meetings only when remote employees are involved, or sending email summaries of meetings.
In most cases, sadly, remote-friendly culture just stops there. Worst of all, these remote employees are stuck feeling guilty (that they are causing trouble to the team located at the so called HQ) and isolated (without anyway to raise their voice and be treated equally).
But as soon as I started at PayTrace, I noticed we were different in very positive ways. PayTrace has been proudly fostering a more inclusive remote-first culture without even realizing that they were 10x better than other remote-friendly companies. In fact PayTrace was founded remotely and stayed that way for many of its formative years. Until just a few years ago, everyone worked remotely. That naturally laid a strong foundation for this unique remote-first culture we all are able to enjoy today.
A tricky development did catch us by surprise though in the last several months. We moved into a larger office at our HQ (Spokane) and started building co-located teams there. At last count we are ~ 80% co-located in Spokane and 20% distributed across the Pacific Northwest. New and veteran employees were confused what it meant to be remote-friendly. So, I coined the term remote-first at our company. First it caused more chaos as people assumed what it meant either according to their convenience or fear of change. I quickly worked with one of our executive team members to remediate that confusion.
The result is the following "remote first manifesto". I am super-proud that over the last several months, we completely eliminated the confusion around our remote-first policies and expectations. Today every PayTracer is aligned behind the remote-first manifesto. Every manager and team is free to hire either in Spokane or anywhere else in the Pacific Northwest. Wherever they are based at, it is clear what the expectations are from the company and the individual employees. The company was growing quite nicely already. And with this manifesto in place, we expect to scale even faster & better over the coming years.
And so without further ado, here is the essence of our remote-first manifesto laid out in terms of what it stands for and what it does't:
Remote-first culture is:
However, remote-first:
As you can see this is not the world's most flexible culture. We definitely did not design it that way. But I can guarantee that this is the most intentional, well-defined remote policy anywhere! Hence we are proud to wear remote-first moniker.
PayTracer Sam J. is an advocate for the Juvenile Diabetes Research Foundation, JDRF. As the advocate representing Eastern Washington, he had the opportunity to raise awareness for TD1 in Washington D.C. last month.
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PayTrace values team members like Sam, for bringing passion and awareness to TD1. We applaud these advocacy efforts and recognize the positive impact this has on our community.
"Over the past few days I've had the privilege of representing Eastern Washington for JDRF's annual Government Day at Capitol Hill. Lately there is a lot of divisiveness throughout the country, but one thing that consistently garners bipartisan support is that DIABETES SUCKS. The JDRF recently secured funding through the Special Diabetes Program for necessary research and clinical trials to ultimately find a cure for Type 1 Diabetes, and advocates from across the nation came out to thank their representatives and communicate why this funding is paramount to our cause. I am extremely thankful for every connection I made in DC and look forward to continuing the advocacy effort. I encourage and urge anyone that wants to support this cause through advocacy to check out http://www.jdrf.org/get-involved/jdrf-advocacy/. #jdrfgovday #typenone" - Sam J.
You are already using one of the industry's most advanced payment gateway and fraud protection tools. PayTrace is always working to improve data security, protecting cardholders and merchants from fraudulent transactions.
During a recent internal audit, we discovered that a few merchants were storing non-compliant data in the discretionary data fields. Essentially, some merchants were saving the CVV, or CVC verification codes in a customer notes field. This is not in compliance with security standards. Version 3.2 of the Payment Card Industry Data Security Standards (PCI-DSS), does not permit storing a card verification code or value (three-digit or four-digit number printed on the front or back of a payment card used to verify card-not-present transactions) after authorization.
To maintain PCI compliance and to protect merchants and customers, beginning Friday, May 4, 2018, PayTrace will audit discretionary fields on a regular basis and automatically delete all non-compliant data.
This will not affect authorization, settlement, or transactions in any way, it will delete any sensitive and non-compliant data that merchants may have mistakenly entered. Merchants should note that if non-compliant data is entered in the same field with other, compliant data all data in the field will be deleted (not just the non-compliant data).
We know you count on us to provide reliable uptime, authorization, settlement and reporting. Thank you again for using PayTrace.
An introduction to PayTrace's EMV solution and how to land more merchant accounts and take care of your current portfolio. We will take a look at:
- A high level view of EMV and how it impacts your merchants
- The benefits of PayTrace's EMV and what markets fit best with this solution
- Resources that you can utilize to sell more effectively
Time Frame: 30 minutes
Who should attend: New and current sales partners, partners who want to sharpen their sales pitch. Partners who have merchants processing retail and card present transactions
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
An introduction to PayTrace's EMV solution and how to land more merchant accounts and take care of your current portfolio. We will take a look at:
- A high level view of EMV and how it impacts your merchants
- The benefits of PayTrace's EMV and what markets fit best with this solution
- Resources that you can utilize to sell more effectively
Time Frame: 30 minutes
Who should attend: New and current sales partners, partners who want to sharpen their sales pitch. Partners who have merchants processing retail and card present transactions
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
Discover a payment solution that functions within the ERP system,
Presenter: Alec Baghdasaryan | CEO of Information Integration Group, Inc. (IIG)
Join this webinar to learn:
Who should attend:
IGG: Information Integration Group is a leading ERP software consulting firm and custom application developer specializing in Sage100 and Acumatica ERP systems. IIG has created solutions for the Rental, Service, POS and Warehouse Management operations. In addition IIG has created hundreds of other custom enhancements for companies in a wide variety of industries.
What is the ISV Spotlight?
The ISV Spotlight is a new webinar series, hosted by PayTrace University, showcasing Independent Software Vendors (ISVs) who have integrated PayTrace's API to create a value-added software solution for PayTrace merchants.
This webinar series will allow ISVs to promote, showcase, and demonstrate the value of their software solution to PayTrace Sales Partners.
Why the ISV Spotlight?
By making our Sales Partners aware of ISVs/Value-Added Software that have integrated PayTrace:
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
An introduction to PayTrace's EMV solution and how to land more merchant accounts and take care of your current portfolio. We will take a look at:
- A high level view of EMV and how it impacts your merchants
- The benefits of PayTrace's EMV and what markets fit best with this solution
- Resources that you can utilize to sell more effectively
Time Frame: 30 minutes
Who should attend: New and current sales partners, partners who want to sharpen their sales pitch. Partners who have merchants processing retail and card present transactions
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
An introduction to PayTrace's most popular product, the Virtual Terminal. We will take the virtual terminal on a test drive and also:
Who should attend: New sales partners; partners who want to sharpen their sales pitch; partners who want a quick refresher course on our emerging technology
Time Frame: 30 minutes
Who should attend: New sales partners, Partners who want to sharpen their sales pitch. Partners who want a quick refresher course on our emerging technology
In response to strong demand for its leading payment gateway solutions, PayTrace, Inc. is pleased to announce the release of its EMV solution to sales partners and merchants.
PayTrace EMV is a fully integrated, browser-based, chip and signature solution designed to reduce the liability of fraudulent card-present transactions. The PayTrace EMV solution is available on the TSYS processing network and uses the Ingenico IPP320 EMV card reader. This solution is ideal for professional offices, automobile and truck dealerships, suppliers, distributors and all merchants who accept in-person card payments.
PayTrace solves challenging problems by building innovative solutions through an extraordinary team who have unparalleled industry expertise, said Cameron Miller, VP of Business Development. PayTrace celebrates the efforts of our team and also recognizes the efforts of our technology partners in developing this robust and elegant solution.
Sales partners and merchants have been asking when our EMV solution would be available," according to Travis Naccarini, National Sales Manager. "We are excited to deliver a robust, plug-and-play solution. We have replaced other EMV solutions and learned that merchants appreciate a seamless integrated payment experience. Merchants particularly value the greater profitability PayTrace provides by lowering interchange rates for qualified Level 2 and Level 3 transactions."
PayTrace EMV benefits:
ABOUT PAYTRACE
PayTrace Inc. is motivated by the challenge of delighting merchants. We empower sales partners by offering high value SaaS technology solutions to businesses.
Processing over $22B annually, PayTrace is committed to delighting merchants with 5-star service while providing comprehensive, easy to use payment solutions that lower processing costs and increase security. Businesses count on PayTrace to provide reliable uptime, authorization, settlement and reporting.
PayTrace is sold exclusively through merchant service providers. ISVs and developers integrate with PayTrace to build secure and powerful extensions to their applications. We work with our partners to deliver payment solutions across multiple industries. Merchants in healthcare, manufacturing, construction, parking, auctions, professional services and numerous others benefit from our payment gateway. Our dedicated sales and client support teams provide comprehensive support and training for our sales partners and merchants.
PayTrace is passionate about nurturing long standing relationships with our partners, merchants, employees and the communities in which we live. We believe this award reflects the culture, values and contributions of everyone at PayTrace. The second annual list of the Best Places to Work Inland Northwest was created by the Journal of Business and Best Companies Group. PayTrace is honored to be recognized as one of the best places to work in the Inland Northwest.
PayTrace is passionate about nurturing long standing relationships with our partners, merchants, employees and the communities in which we live. We believe this award reflects the culture, values and contributions of everyone at PayTrace. The second annual list of the Best Places to Work Inland Northwest was created by the Journal of Business and Best Companies Group. PayTrace is honored to be recognized as one of the best places to work in the Inland Northwest.
PayTrace Inc. is motivated by the challenge of delighting merchants. We empower sales partners by offering high value SaaS technology solutions to businesses. Processing over $22B annually, PayTrace is committed to delighting merchants with 5-star service while providing comprehensive, easy to use payment solutions that lower processing costs and increase security.
Businesses count on PayTrace to provide reliable uptime, authorization, settlement and reporting. PayTrace is sold exclusively through merchant service providers. ISVs and developers integrate with PayTrace to build secure and powerful extensions to their applications. We work with our partners to deliver payment solutions across multiple industries. Merchants in healthcare, manufacturing, construction, parking, auctions, professional services and numerous others benefit from our payment gateway. Our dedicated sales team provides comprehensive support and training for our partners.
PayTrace is currently recruiting qualified candidates who share our passion for delighting merchants, caring about teammates and giving back to our communities.
On August 14th, 2017, PayTrace will be rolling out a mandated change to the User Time Out Settings, reducing the maximum allowed value from 9,999 seconds to 900 seconds (15 minutes). This change is mandated by the PCI Security Standards Council in PCI DSS Section 8.1.8. "If a session has been idle for more than 15 minutes, require the user to re-authenticate to re-activate the terminal or session."
This change will have the following impacts:
Limits the maximum value for Time Out setting in the Security Settings to 900 seconds.
Updates all PayTrace accounts that currently have a Time Out value over 900 seconds, to have the maximum value of 900 seconds.
If a user remains idle for longer than 900 seconds/15 minutes, they will be automatically logged out and be required to log back in before using PayTrace again.
We thank you for your understanding, as we make the changes necessary to comply with the PCI Security Standards Council regulations. If you have any questions regarding this upcoming change, please contact PayTrace Support.
Status Page:
Our new status page instantly advises you of any PayTrace system issues and maintenance windows. You may also subscribe to status page updates.
5-star Support:
For additional questions our 5-star support team is also available.
Support Email: support@paytrace.com
Support Phone #: 888-806-6545
Saturday, July 9th, 2016 between 8:00PM - 9:00PM PDT
Planned 30-min outage will occur starting at 8:00 PM (PDT)
Affected Services: JSON API (api.paytrace.com)
Saturday, July 16th, 2016 between 9:00AM - 12:00PM PDT
Planned 30-min outage will occur starting at 9:00 AM (PDT)
Affected Services: Virtual Terminal, Traditional API, Secure Checkout, etc. (paytrace.com, paytrace.com/api, beta.paytrace.com)
All Data & Accounts will be transferring to our new datacenter. Please avoid logging in and running transactions during this small planned outage. Thanks for your patience as we migrate our systems. Recurring payments will run as normal.
Status page:
Our new status page instantly advises you of any PayTrace system issues and maintenance windows. "You can also subscribe to status page updates.
5-star support:
For additional questions our 5-star support team is also available.
Support email: support@paytrace.com | Support phone details: (888) 806-6545
This Bulletin is being sent to key Reseller contacts and key 3rd party integrated solution provider contacts. In addition to the status page, a summary of this update will be placed in the Message Center area on the PayTrace account home page, which is viewable by merchants.
Please feel free to share this Bulletin with any other Reseller Users, 3rd party integrated solution providers, and merchants that you believe will benefit from having the information.
Thanks for your understanding.
Sincerely,
Trevor Redfern | Director of IT
paytrace.com
In response to strong demand for our leading payment gateway solutions, PayTrace is moving our corporate headquarters.
Please note our new address is:
12709 E. Mirabeau Parkway, Building A, Suite 100
Spokane Valley WA, 99216
"We are truly excited to expand our facilities in the Spokane Valley," said Justin Goes, PayTrace's Director of Operations. "Our new headquarters will provide room for us to scale for the foreseeable future. It also enhances our staff's ability to congregate, collaborate and innovate for reliability.
PayTrace's founder and CEO, Scott Judkins, said, "Our new headquarters will empower us to pursue our purpose of making merchants happy by living our values. We are scaling-up all areas of our company including Software Development, Network Administration, Sales, Marketing, Operations, Finance, Talent, and Client Services. There is an aggressive hiring plan for 2017 that is projected to expand our team to nearly 50 PayTracers. We are passionate about learning, growing and delivering on our promise to invest in our people, planet and profit. It's an exciting time to be at PayTrace."
For additional questions please contact:
support@paytrace.com
(888) 806-6545
You should take pride in being among the early adopters of EMV in the US and your efforts to protect yourselves and your customers from fraudulent transactions.
The purpose of this communication is to inform you of a system update that will ensure your EMV card reader continues to work properly with the upcoming industry changes. This update is necessary to address the loss of java applet support by internet browsers that is occurring.
On Monday, January 30 at approximately 2pm PDT, we will be updating the system, adding the ability for your EMV card reader to continue process transactions once java applet support is removed by the internet browsers. Your user experience will change slightly as described below.
1. You will see a message box fly in from the top right area of your screen when you go to process a transaction titled "PayTrace Card Reader Service is Not Running". Press the START SERVICE button in that box.
2. If you see a dialogue box display titled "Opening Card Reader Service", verify the 'Open with' filed has "Java Web Start" selected/displayed and select the OK button.
These steps will allow you to continue processing your transaction. You may see a java icon in your system tray.
NOTE: You may need to repeat these steps for the first transaction each day, or with different individual logins.
To provide additional support through this minor change, we have developed a video showing how the new experience will work.
Watch the Video
In addition to the instructions listed above and video, a client support representative will be calling you on Monday or Tuesday to verify you have received this message and address any questions you may have.
If you need assistance, contact PayTrace support at (888) 806-6545.
Respectfully,
The PayTrace EMV Team
PayTracer Jackson K. serves in the Army National Guard and Reserve. In September, 2017 his unit was summoned into active duty and is currently deployed. One of PayTrace's core values is community. We are humbled and grateful to Jackson K. as well as all service men and women for their military service.
Patriot Award
Client Support Team member Jackson K. nominated our client support manager, Justin P. for the Patriot Award. The Employer Support of the Guard and Reserve (ESGR) presented the award to Justin P.
The Patriot Award provides recognition to a supervisor for the support provided directly to the nominating Service member and his or her family. The award reflects the efforts made by the supervisor to support citizen warriors through a wide-range of measures including flexible schedules, time off prior to and after deployment, caring for families, and granting leaves of absence if needed.
Justin P. also received a Statement of Support for PayTrace that is on display for all PayTracers.
Say goodbye to support for TLS v1.0 & v1.1. Termination is January 17, 2017.
Help your merchants upgrade to TLS v1.2
If you are currently using either TLS v1.0 or v1.1 you need to upgrade your operating system and or internet browser to a version that supports TLS v1.2.
PayTrace Virtual Terminal and API Integrations could be impacted by this change.
If you're a virtual terminal user and uncertain whether your operating system and/or browser supports TLS v1.2, please test it by navigating to beta.paytrace.com. If you're able to get to the URL without an SSL error your operating system is successfully connecting via TLS 1.2.
If you have an integration with a PayTrace API, please send a test API request to the endpoint URL below that corresponds with the API you are using.
JSON API - apibeta.paytrace.com
Traditional API - beta.paytrace.com/api/default.pay
Status page:
Our new status page instantly advises you of any PayTrace system issues and maintenance windows. ÃÆ’ÃĮ’†’ÃĮ’ƒÃ¢â‚¬ ’ÃĮ’ƒÃ†’ÃĮ’¢â‚¬Å¡ÃƒƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¢ÃƒÃ†’ÃĮ’†’ÃĮ’ƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¢ÃƒÃ†’ÃĮ’‚¢Ã¢â€šÃ‚¬Ã…¡ÃÆ’ÃĮ’¢â‚¬Å¡ÃƒƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¬ÃƒÃ†’ÃĮ’†’ÃĮ’ƒÃ‚¢Ã¢â€šÂ¬Ãƒâ€¦Ã‚¡ÃƒÃ†’ÃĮ’¢â‚¬Å¡ÃƒƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¨You can also subscribe to status page updates.
5-star support:
For additional questions our 5-star support team is also available.ÃÆ’ÃĮ’†’ÃĮ’ƒÃ¢â‚¬ ’ÃĮ’ƒÃ†’ÃĮ’¢â‚¬Å¡ÃƒƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¢ÃƒÃ†’ÃĮ’†’ÃĮ’ƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¢ÃƒÃ†’ÃĮ’‚¢Ã¢â€šÃ‚¬Ã…¡ÃÆ’ÃĮ’¢â‚¬Å¡ÃƒƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¬ÃƒÃ†’ÃĮ’†’ÃĮ’ƒÃ‚¢Ã¢â€šÂ¬Ãƒâ€¦Ã‚¡ÃƒÃ†’ÃĮ’¢â‚¬Å¡ÃƒƒÃ¢â‚¬Å¡Ãƒâ€šÃ‚¨Support email: support@paytrace.com | Support phone details: (888) 806-6545
Thanks for continuing to make security a priority.
Sincerely,
Trevor Redfern | Director of IT
paytrace.com
This only applies to receipt printing hardware (computer printers, used to print receipts not affected).
Merchant Notification
Verify you are using the latest version of java.
Users accessing receipt printing via the current Java Applet will be automatically upgraded to a new Java Web Start receipt printing solution.
After December 21st at 2:00PM, ALL users who log-in and access receipt printing will see a series of pop-up boxes for a one-time printer setup. Please follow these instructions. We've provided screen shots below.
If your printer stops working, please exit receipt printing, then log back in and follow the pop-up instructions.
We're always happy to help. Contact us with any questions.
Status page:
Our new status page instantly advises you of any PayTrace system issues and maintenance windows. You can also subscribe to status page updates.
5-star support:
For additional questions our 5-star support team is also available.
Support email:support@paytrace.com | Support phone details: (888) 806-6545
Thanks for upgrading your printer.
Sincerely,
Trevor Redfern | Director of IT
We have recently seen an increase in fraudulent activity through the PayTrace shopping cart for a few merchants who had not enabled their shopping cart authentication text.
To prevent fraudulent transactions, PayTrace has implemented shopping cart authentication text as a standard feature for all merchants.
From a card holder perspective, customers will simply need to type-in the authentication text provided before approving payment. From the merchant's perspective, this is a proactive step that will help prevent fraudulent transactions.
With the increased amount of fraud in the payment processing industry, PayTrace would like to highlight important fraud-prevention tools available to our merchants.
Status page:
Our new status page instantly advises you of any PayTrace system issues and maintenance windows. You can also subscribe to status page updates.
5-star support:
For additional questions our 5-star support team is also available.
Support email: support@paytrace.com | Support phone details: (888) 806-6545
Thank you.
Sincerely,
Justin Potter | Client Services Manager
paytrace.com
PayTrace is actively monitoring card brand rules and regulation changes. We are continually making updates to our system to ensure compliance.
The following changes to the PayTrace system will go into effect, October 31, 2016.
New Rules for Sales and Authorization Credit Card Transactions:
Per new regulations, sale transactions can no longer be adjusted.
All authorization transactions could incur additional fees if adjusted over the original authorized amount.
Products impacted: Virtual Terminal, API Integrations, and Shopping/Payment Cart transactions
Managing New Rules for Sales and Authorization Credit Card Transactions:
Authorization Only Transactions
On transactions processed as an "authorization" through the Virtual Terminal, API Integrations, and Shopping/Payment Cart transactions, we will continue to allow amounts to be adjusted up or down, until the transactions are captured for settlement.
In the Virtual Terminal, if the merchant adjusts the transaction above the authorized amount we will present a warning and require confirmation they want to adjust the amount.
If merchants have questions regarding this new regulation they can contact their merchant service provider.
Resellers with merchants who utilize the transaction adjustment features will receive a separate email listing affected merchants on October 3, 2016.
MasterCard BIN updates:
MasterCard is adding a new BIN series. All previous issued MasterCards started with a "5". In order to issue more cards, MasterCard is beginning issue cards beginning with a "2" in 2017.
PayTrace systems have been updated to support the 2 series MasterCard BIN.
This requires no further action from merchants, integrators, or resellers.
Status Page:
Our status page instantly advises you of any PayTrace system issues and maintenance windows. You can also subscribe to status page updates.
5-star Support:
For additional questions our 5-star support team is also available.
Support Email: support@paytrace.com
Support Phone #: 888-806-6545
This Bulletin is being sent to key Reseller contacts and key 3rd party integrated solution provider contacts. In addition to the status page, a summary of this update will be placed in the Message Center area on the PayTrace account home page, which is viewable by merchants.
Please feel free to share this Bulletin with any other Reseller Users, 3rd party integrated solution providers, and merchants that you believe will benefit from having the information.
Dear PayTrace Partners,
PayTrace successfully transferred our servers last weekend, completing the 4th phase of an extensive infrastructure improvement project, the largest in our 10- year history. We apologize for any inconvenience and business disruption this data transfer may have caused on Saturday and Monday. We value your business and want to reassure you that our Technology team is continuing to carefully monitor all systems and are committed to hitting our 99% uptime.
We are continuing to innovate our systems and scale our infrastructure to better serve our rapidly growing portfolio of merchants. Today, we hope you're noticing how fast the system reporting and transaction speeds are running. That's a direct result of this infrastructure improvement.
PayTrace relies on our Partners, like you, to communicate with your merchant portfolios. As always, PayTrace took into consideration batch and settlement times in addition to transaction volume, before planning our maintenance window. It's never an easy business decision to disrupt service and we strive to minimize the impact to merchants. That's why sometimes these maintenance windows may have different days or times. Thank you again for working with us during these windows.
Our goal is to have happy merchants, be respectful of our partner relationships, and be responsive, while continuing to innovate. We value earning your trust and doing what is right. That's what makes doing business with PayTrace different. We are sincerely interested in creating partnerships and invite you to reach out to us anytime. We may not get things right every time. However, we certainly are always interested in learning from challenges, growing and making improvements.
We're in this together, and I want to personally thank you, our partners, for being on the front lines. We value you, and appreciate the work you do to help us reach our mutual business goals of improving our relationships with merchants.
Sincerely,
Scott Judkins | Founder & CEO
paytrace.com
The new design mark embodies a less-is-more approachable look and feel:
The two constant-motion arrows denote the longstanding relationships that PayTrace builds and maintains with their merchants.
The blue arrow delivers PayTrace's assuring role, while the orange conveys merchants' happiness as a result.
The orange smile speaks for itself, purposefully standing alone at emblem interior.
Typeface signifies simplicity while sharing the notion that PayTrace is a brand that's tried and true.
"PayTracers want to make merchants happy. This is our core purpose and permeates all that we do. Our new logo and tagline represent this passion in a customer-centric, innovative, and approachable way," said Scott Judkins, Founder and CEO. "Additionally, our new logo reflects the energy, exciting growth, and dedication to 5-star support that inspire and drive PayTrace," Judkins said.
The previous logo and tagline, "The Secure Advantage" had been in use since the company was founded in 2005.
PayTrace core values are:
Responsive - we listen to our customers, respond to their needs, and don't rest until it's right.
Industry expertise - we know what's right because we hire, train, and retain industry know-how.
Innovative - we do what's right by creatively improving systems and processes to delight our customers and ourselves.
Integrity - we build trust by doing what's right.
Community focused -we're passionate about serving our customers, employees, and communities.
Celebrate - We identify what's right and celebrate when we do it. We're excellent to each other and dance to the music.
About PayTrace Inc.
PayTrace Inc. is motivated by the challenge of delighting merchants. We empower sales partners by offering high value technology solutions to businesses. Processing over $10B annually, we are committed to delighting merchants with 5-star service. Our software offers payment systems that are comprehensive, lower processing costs, and increase security. Innovation drives improvements to our systems while our team is committed to serving merchants and partners. At PayTrace we are proud to be advancing payments one relationship at a time.
PayTracers lend a hand at BizTown
New data protection for EMV devices
B2B 101 - Why Sell B2B?
B2B 101 - Why Sell B2B?
Sales 101 - Selling the virtual terminal
Sales 105 - Best practices
Sales 105 - Best practices
Sales 102 - Selling Level II/III
B2B 101 - Why Sell B2B?
B2B 101 - Why Sell B2B with PayTrace?
Bill & Pay with PayTrace
Surveying the code
Sales 103 - Succeeding with professional offices
Sales 103 - Succeeding with professional offices
Sales 101 - Selling the virtual terminal
Sales 101 - Selling the virtual terminal
Sales 102 - Selling Level II/III
Sales 102 - Selling Level II/III
Faster search and reporting
Eat. Sleep. Volunteer.
A remote-first manifesto
Building community through advocacy for TD1
Improving Cardholder Security
Sales 202 - Learn about PayTrace's EMV module
Sales 101 - Selling the virtual terminal
Sales 101 - Selling the virtual terminal
Sales 102 - Selling Level II/III
Sales 105-Succeeding with professional offices
Sales 102 - Selling Level II/III
Sales 101 - Selling the virtual terminal
Sales 202 - Learn about PayTrace's EMV module
Sales 105-Succeeding with professional offices
Sales 102 - Selling Level II/III
Sales 101 - Selling the virtual terminal
Sales 105-Succeeding with professional offices
Sales 101 - Selling the virtual terminal
Sales 101 - Selling the virtual terminal
Sales 102 - Selling Level II/III
Sales 102 - Selling Level II/III
ISV Spotlight - IIG and Sage100
Sales 105 - Best practices
Sales 202 - Learn about PayTrace's EMV module
Sales 101- Selling the virtual terminal
Sales 101 - Selling the virtual terminal
Sales 105-Succeeding with professional offices
Sales 102 - Selling Level II/III
Sales 101 - Selling the virtual terminal
Sales 102 - Selling Level II/III
Browser-based EMV solution is here
One of the Best Places to work in the Inland Northwest
PCI change to user time out settings
Site maintenance for data center migration
PayTrace moves HQ to new office
Websocket EMV system update
Patriot Award
TLS v1.0 & v1.1 coming to an end
Receipt printer upgrade to Java Web Start
Merchant fraud prevention tools
Card brand updates
New data center migration is complete
PayTrace brand refresh reveal and site launch
